Today's critical facilities need 24/7/365 support services to help building managers protect building occupants and valuable assets. Johnson Controls' Remote Operations Centres provide dedicated teams of experts who monitor and address critical alarms and events from building systems including security, fire, HVAC, building automation, lighting, refrigeration, electrical and many more.

Our Johnson Controls Remote Operations Centres, manned by these building management professionals, monitor and detect critical alarms and will initiate tailored emergency protocols which can help to mitigate possible impact on both occupants and assets around-the-clock, 365 days a year.

If needed, our Operations Centre professionals will also dispatch on-site technicians to help solve any unplanned event within agreed specified hours. These service agreements are highly recommended on critical sites where disruptions to systems and operations need to be kept to an absolute minimum.

Monitoring Highly Critical Applications

• Fire and Security
• Fire alarm
• Intrusion/burglar alarm
• Critical point
• Elevator phone
• Supervised opening/closing 

Our depth of knowledge assures the correct prioritisation and response to alarms when they occur. When an alarm is received, our remote monitoring management system automatically assigns the customer's tailored alarm handling actions for the event. This targeted and rapid response to alarms provides the potential to neutralise threats, to comply with legal and insurance requirements for fire alarm systems and to accurately record records of alarms for auditing purposes.

Monitoring Less-critical Applications

• Building automation and controls
• HVAC equipment
• Lighting
• Electrical systems
• Refrigeration