Remote Operating Centre

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OpenBlue Services from Johnson Controls provide you with expert technical assistance around the clock

Johnson Controls' Remote Operating Centre provides expert technical assistance, daily system health checks, and the ability to immediately fix issues remotely. We know if your system isn’t working at 100 percent, it is not delivering the efficiencies you demand.

The ROC team of remote technical experts is available to you 24/7. This expert team has the specialised tools and the vast expertise to apply advanced remote diagnostic techniques, use real-time data, and realise predictive analytic insights. This ensures they can quickly identify and head off potential issues before they become big, costly problems, while still making sure your system is operating to its optimum potential at all times.

The Remote Operating Centre, provides expert technical assistance, daily system health checks, and the ability to immediately fix issues remotely.

Why should you put your trust in Johnson Controls' Remote Operating Centre?

Superior Support 24/7

Our team of 65 experts uses advanced systems data to provide one-on-one support around the clock.

Expert Real-Time Diagnostics

Powered by cutting-edge digital capabilities, real-time data enables greater visibility on system performance to extend asset life and increase uptime.

Predictive Maintenance

Data analysis provides condition assessments and advanced fault detection warnings so 60 percent of issues can be remedied remotely before they impact performance.

Preventative Maintenance

We conduct a regular system health check and daily monitoring checks to reduce downtime and protect your business.

Subject Matter Expertise

Our technical experts have more than two decades of knowledge of preventative digital tools and insights.

Customer Success

We deliver continuous customer learning and world-class technical support to enhance customer experiences.

Support That Never Sleeps

Watch our video to find out how the Johnson Controls Remote Operating Centre can help you?

  • 1,000 customer queries answered every day
  • Average of 10 minute fault fix time
  • More than 90% of problems fixed first time

Watch the video to find out more.

A woman smiling and working on a laptop, with OpenBlue graphics behind her

The Future of Building Services

Building operations are too important to be left to chance. That’s why every one of our customers is automatically monitored by our Remote Operating Centre – a team of expert technical engineers dedicated to making sure your system is 100 percent operational.

The ROC uses Enterprise Management Technology to proactively analyse building data across your estate, identifying issues and faults remotely. It can pinpoint inefficiencies to reduce energy costs, help improve employee productivity, and quickly identify equipment problems. It also helps improve employee productivity by giving occupants control of their environment.

Download the Information Sheet

Support that keeps you in control

Superior Support

Our team of experts is ready to provide one on one support on demand, when you need it most.

Proactive Protection

We conduct regular health checks on your system to ensure it is performing optimally. When we find a problem we take corrective action to eliminate any impact to your business.

Swifter Solutions

If an on-site engineer is required, they are given a detailed brief in advance by the ROC to save valuable time. Ninety percent of issues are remedied at the first attempt.
Securely connected 24 hours a day
Faults diagnosed within 10 minutes
System backed up to guarantee continuity
Regular preventative maintenance
A woman facing clouds and graphics of buildings

OpenBlue - The Blueprint of the Future

OpenBlue is a complete suite of connected solutions that serves industries from workplaces to schools, hospitals to campuses, and beyond. This platform includes tailored, AI-infused service solutions such as remote diagnostics, predictive maintenance, compliance monitoring, advanced risk assessments, and more. A dynamic new space from Johnson Controls, OpenBlue is how buildings come alive.

Learn more
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The Future of Fire and Security Services

We understand that fire and security protection is crucial and should not be left to chance. That’s why every one of our customers is automatically monitored by our Remote Operating Centre – a team of expert technical engineers dedicated to ensuring your business, people and assets are protected and disruption is kept to a minimum. 

The ROC uses Enterprise Management Technology to proactively analyse building data across your estate, identifying issues and faults. It can pinpoint inefficiencies to reduce false alarms and quickly identify equipment problems.

Download the Information Sheet

Support that never sleeps

Superior Support

Our team of experts is ready to provide one-on-one support in and out of office hours.

Proactive Protection

We conduct daily health checks on your system. If a fault is found, 60 percent of problems are fixed remotely so that it can be business as usual for you.

Swifter Solutions

If an on-site engineer is required, they are given a detailed brief in advance by the ROC to save valuable time. Ninety percent of issues get a first-time fix.
Available 24 hours a day, every day
Faults diagnosed within 10 minutes
60 percent of issues remedied remotely
90 percent of problems fixed the first time

We’re here to guide you to the solutions that make sense.

Please note that this enquiry form is intended for the UK and Ireland only. If you require a different country, please select your location from the global directory link at top of this page.